Engela Bertolini, M.A., MAT
Coordinator of Systemic Investigations and Testing
I primarily conduct systemic investigations (not complaint-based); these investigations include senior complexes, accessibility and open houses. With regard to the investigations, I do the following:
- Locate places to investigate.
- Do covert phone testing to obtain information about establishments for accessibility and open houses; on occasion, I would conduct a site testing.
- Coordinate tests and contact Testers for tests to be completed.
- Evaluate and record completed reports.
- Continue to investigate sites when differences in treatment occur.