Engela Bertolini, M.A., MAT
Coordinator of Systemic Investigations and Testing

I primarily conduct systemic investigations (not complaint-based); these investigations include senior complexes, accessibility and open houses. With regard to the investigations, I do the following:

  • Locate places to investigate.
  • Do covert phone testing to obtain information about establishments for accessibility and open houses; on occasion, I would conduct a site testing.
  • Coordinate tests and contact Testers for tests to be completed.
  • Evaluate and record completed reports.
  • Continue to investigate sites when differences in treatment occur.